Asking for ‘warts and all’ feedback from clients can be (and was!) scary, but I’m delighted to say the results from our recent online client survey have been very positive.
A variety of questions were asked to gauge our client’s thoughts on what we do well, what could be improved and how we met their objectives.
In particular, clients were asked to score how well Momentum understood their business. 82% of respondents scored us 9 or 10 out of 10 for this. And when asked how responsive Momentum is to their marketing needs, 90% scored 9 or 10 out of 10.
Great client testimonials!
We also received some great testimonials which give a flavour of the type of work we do and who we work with. Here’s a taste of the things our clients say:
“(Vicki’s) invaluable experience and reality check produced much clearer focus and a plan to expand our business, and it’s been helping us do just that”.
Gary Horswell, Ntegrity Professional Insurance, Bristol
“Vicki deals with accountants all the time and so knows that in order for anything to happen we need constant nudging. Without the nudging, we would do nothing”.
Daniel Wilkinson, Wilkinson and Partners, Leeds.
“Vicki took time to talk to us about our business and to understand what we were trying to achieve”.
Simon Bachrach, Chalmers & Co Accountants, Crewkerne.
“Everything is dealt with quickly and professionally”’.
Paula Thomas, Walker Moyle, Penzance.
The following comments were received from clients who asked to remain anonymous:
“I have found Vicki to be supportive and she has a wealth of knowledge about the industry which is important when working on marketing projects”.
Marketing Manager, from a 6 partner accountancy firm.
“We can give some facts and these are turned into articles or adverts that need little or no alterations on our part”.
Partner, from a 2 partner accountancy firm.
“Always quick to help and suggest new ways to get our message to market”.
Sales Director, from an accounting software supplier.
“Good sense of responsibility and proactiveness to ensure delivery of a project”.
Sole Practitioner.
“Honestly enjoyed every minute”.
Partner, from a 2 partner accountancy firm.
Thanks to everyone who took part in the survey. As you can see from the testimonials, we work with accountancy firms, either directly with partners or in-house marketing personnel, and businesses who target accountancy firms. If there’s something we can do for your practice or business, do let us know, including setting up your own online or phone-based client survey.