Proactive client care for accountants
In a recent press release from the Federation of Small Businesses (FSB) they highlighted that “close to half of small firms do not expect to grow over the coming year”. However, their latest Small Business Index (SBI) confidence reading does show some sectors feeling more optimistic than others. So how can accountants provide proactive client […]
Survey results – what do clients think about your communications?
Prior to my recent presentation at Accountex, I carried out a small survey targeting business owners on social media. The aim was to get a client’s perspective on how well they rated their accountants on different forms of communication. The survey had two questions from which respondents had to give a score of between 1 […]
Client care, your biggest challenge in 2019?
2019, probably one of the most ‘interesting’ years to face accountants in a generation. Brexit, MTD and the knock-on effect these will have on VAT are all on top of the day job, as well as adhering to the plethora of accounting, tax and audit regulations. So out of all of these things, what’s going […]