Is your firm creating the right first impression?
How good is your firm at answering in-bound calls? Your receptionist (or whoever answers the phone in your firm) is usually the first point of contact for clients, prospects, business associates and suppliers. In the case of prospective clients, this call can often be their first and lasting impression of your firm. With that in […]
Mystery Shopping – what first impression does your firm create?
How great is your firm at answering in-bound calls? Do you even know?! Your receptionist (or whoever answers the phone in your firm) is usually the first point of contact for clients, prospects, business associates and suppliers. In the case of prospective clients, this call can often be their first and lasting impression of your […]