The past few months have been unprecedented, not just in terms of the global scale of the pandemic, but also in the ways it has affected the way you’ve had to run your practice. Any feedback that you receive from your clients now will help shape your practice for the future. Finding time to gather COVID-19 client feedback can be difficult, so let Momentum do it for you.
Momentum can carry out an online client feedback exercise on behalf of your firm using www.surveymonkey.com. The survey will ask simple questions relating to your clients’ experience of your communication and support during the coronavirus pandemic. There will also be an open comments box which will allow survey participants to give detailed feedback if they would like to. Information gathered from the survey can help decide what steps the firm needs to take in the future. Positive feedback can also be used in marketing quotes across all your marketing channels.
Pricing
The prices of our COVID-19 communication feedback surveys start from just £200 + VAT. This is based on 5 scoring based questions, one open-ended comments question and a maximum of 20 respondents.
If you would like to create a bespoke survey, whether online or phone-based which is tailored specifically to your practice, please email vicki@momentumforprofessionals.co.uk with your requirements or call 01822 833300.
The time is right
With the majority of COVID business support scheme applications now being made, many firms are getting back to the ‘day job’ of compliance work, business advice, consultancy and so on. Now is a good time to find out what your clients need in terms of future support and communications.
